kira-cph.com issue a 2 year warranty against manufacturing and material defects. The warranty does not cover defects or damages directly or indirectly caused by misuse. Complaints about defects that should be detected by normal examination of the goods upon receipt, must be made within a reasonable time. The product can be returned for repair, replacement or refund. In connection with complaints, kira-cph.com will cover shipping costs up to a reasonable extent.
In the event of defects, or missed deliveries, please contact:
Store Strandstræde 5
1255 Copenhagen K
Items shall be returned to the above mentioned address. Please note that we do not accept packages COD.
When returning products, please include copy of order, registration number and account number of the bank account to which refund must be made. as well as copies of earlier correspondence.
In case of agreed discounts, refunds, returned goods or prepaid products cancelled before shipment, we shall refund the purchase price fully or partially. Please supply us with a bank account number to which the refund must be made.
Orders can be returned within 14 days after receipt. If you choose to cancel a purchase, simply return the item in the same condition and quantity as you received it. Please note that the sender is responsible for the returned goods and we advice your to insure the package.
Lille Strandstræde 15
1254 København K
Once the item is received and approved, the purchase price will be refunded to the customer’s account within a few days. The customer must cover shipping costs.